Why I love user research
Recently I was rewriting my passions page and it made me think again about my own work. Being with people and talking about what matters to them and how they use those things is just plain fun. It’s a...
View ArticleUX & CX State of the moment June 2013
As I’ve been interviewing with difference companies (hope I’ll be able to announce something solid in the next weeks) I’ve been considering again my own way of working, what I think is important in my...
View ArticleBalancing User & Org Needs
Today I read a good post answering the perennial question “What is UX Design?” from Mudit Muttal. One thing that immediately came to mind that wasn’t explicitly addressed was the balancing act that UX...
View ArticleUX + other
More interview inspired material for today, building on how UX connects to so many other methods of inquiry that are important and complementary. I had a really great time interviewing with Christine...
View ArticleNo UX Designer or UX Researcher only UX Professionals?
Eldridge Doubleday, a fellow alum from IU‘s HCI-Design program, recently posted to facebook (only available to friends) the following discussion starter: There should be no UX designers and UX...
View ArticleWhy Design For Experience?
Some years ago I wrote about experience design versus designing for experience. Since this is the title of my site it’s worth revisiting this subject. UX design or experience design is something we...
View ArticleWhy you need to know about activity bias and keep on doing qualitative studies
After my last post about why design for experience I read one of Jakob Nielsen‘s most recent alertbox articles on activity bias. Any UX or CX professional reading this who has not yet read that article...
View ArticleKeep users fresh, keep interaction costs low
As my friends and readers will know I’m job hunting for my next adventure. Recently I said this on twitter: I sincerely wish all companies would use something simple like jobvite. Most other...
View ArticleThoughtful, Meaningful, and Empathic
In another post I talked about UX Designers and UX Researchers. All of this talk about the spectrum that exists between research and design, but what makes a good researcher? What makes a good design?...
View ArticleBe Intimately Familiar with How Research Results Will Be Used
Just a short post today about what Usability guru Jakob Neilsen calls meta-usability, or the usability of usability reports. Says he, “Usability findings have to be usable themselves: we need...
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